Voice and Unified Communications

Exam 640 461 ICOMM (CCNA)

Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

Course Objectives

The course will cover the following elements:

  • Overview of Cisco unified communications solutions
  • Overview of administrator and end-user interfaces
  • Call flows in Cisco unified communications manager and Cisco unified communications manger express
  • Endpoint and end user administration
  • Enabling and end user telephony and mobility features
  • Enabling of Cisco unity connection and Cisco unified presence
  • Cisco unified communications solutions maintenance

Course Benefits

Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe the components of a Cisco unified communications solution and identify call signaling and media stream flows.
  • Provide an overview of administrator and end-user interface options in Cisco unified communications manager, Cisco unified communications manager express, Cisco Unity express, Cisco unity connection and Cisco unified presence
  • Understand call flows in Cisco unified communications manager and Cisco unified communications manager express
  • Perform endpoint and end-user administration tasks in Cisco unified communications manger and Cisco unified communications manager express
  • Describe the telephony features supported in Cisco unified communications manager and Cisco unified communications manager express
  • Administer users in Cisco unity connection and Cisco unified presence, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco unified communications solution

Course Duration: 40 Hours

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